About Me

Random Ramblings.

Now Then!

I have no idea if I’ll sustain this page, I will do every thing I can to keep it up to date, fresh vibrant and interesting. But don’t hold me to that.

28 years experience in Telecommunications and IT industries, 14 at Director level with FTSE 100 companies • 15 years working in Customer Service roles at Board Level and on £200M+ projects. • An experienced team manager, Sizes from 3 to 400 staff with good motivational techniques • 13 years managing Change Management and Organisational Change working at board level with full telco operational change projects. Delivered significant IT change in both BSS and OSS environments. 

Specialties include Business Change, Customer Services, Pre-Sales management, Telecommunications Operations. Service Management, Project and Programme as well as Process control in Telco environments. Customer Satisfaction scoring and programmes. Hosting Facilities Management, IT support and systems buildSpecialties include Business Change, Customer Services, Pre-Sales management, Telecommunications Operations. Service Management, Project and Programme as well as Process control in Telco environments. Customer Satisfaction scoring and programmes. Hosting Facilities Management, IT support and systems build

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