I have no idea if I’ll sustain this page, I will do every thing I can to keep it up to date, fresh vibrant and interesting. But don’t hold me to that.
A bit about my career.
• 28 years experience in Telecommunications and IT industries, 14 at Director level with FTSE 100 companies • 15 years working in Customer Service roles at Board Level and on £200M+ projects. • An experienced team manager, Sizes from 3 to 400 staff with good motivational techniques • 13 years managing Change Management and Organisational Change working at board level with full telco operational change projects. Delivered significant IT change in both BSS and OSS environments.
Specialties:Business Change, Customer Services, Pre-Sales management, Telecommunications Operations. Service Management, Project and Programme as well as Process control in Telco environments. Customer Satisfaction scoring and programmes. Hosting Facilities Management, IT support and systems build