the life and resume of jim kirkby

Random ramblings 


28 years in Telco and associated networking businesses. Enhancing customer service capabilities. Delivering change in IT as well significant structural operational change.


Data Centre

Managing Data Center operations across a gamut of facilities. Delivering significant service enhancements as well as a number of large physical deployments.



Leading the development and deployment of a range of IoT services. Most recent of which is the development of an assisted living technology through a vehicle called the IoT Factory


IT Management 

Created, deployed and realised the benefits of some very large changes in IT infrastructure. From simple CRM to fully automated delivery systems. 


Latest Blog

Updates and notes from just about anything I have done or found remotely interesting 

Updated CV

Curriculum VitaePersonal DetailsName: Jim KirkbyLocation: Twickenham, United KingdomCareer History2010 June – 2015 SeptemberTelstra EMEA – COOResponsibilities and Achievements Reporting to CEO EMEA, I took fullaccountability for the day to day[…]

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February 4, 2016 0

An early adopters lesson in IoT for the home.

IoT has arrived for the Home, or has it? I’m impressed with the hype when it comes to IoT; I like what the possibilities hold and in particular with what[…]

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November 23, 2015 0

Equinix, from real estate to byte broker

Having read a brief article from, I can’t help but become increasingly interested in how Equinix has developed from Co-Lo provider and manager of real-estate to full blown Cloud[…]

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November 11, 2015 0

British Gas debacle continues

Todays reply to the latest email from British Gas. The challange I have with all of this, is that had it not been for the fact that I’m currently doing[…]

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October 26, 2015 0


Feedback from people I have worked with in previous roles and industry in general. Most of if not all can be found on LinkedIN.

“Working for a technology company there are always going to be challenges and Jim is not afraid to make difficult decisions to get the right outcome for the customer. During the last five years of working with Jim he has tirelessly supported my team and customers making sure as an organisation we get it right, pulling a few rabbits out hats along the way. Jim has also made many fundamental changes to the Telstra EMEA business, implementing a net-promoter scheme and turning our score from negative to a high positive, championing good practise and our quest to achieve industry standards and accreditations.”

Louise Stigwood
Enterprise Sales @ Telstra

“Jim is an outstanding customer and operational professional, with many years experience in the Telecoms market. When i was heading the Sales division for Telstra in EMEA, Jim lead the service organisation and was exceptionally customer focused. We worked on many complex projects together, and Jim always delivered on the solutions my team sold, including working through the challenges of delivery and service in many difficult developing nations.

I can highly recommend Jim as a customer service and operations Executive, he is an asset to any organisation”

Andrew Wildblood
Executive Director @ Telstra

“James is an extremely personable individual with a flare for weeding out the important stuff from the noise that is everpresent. We worked together towards implementing a system and a strategy for provisioning which would significantly reduce costs. His drive and enthusiasm was instrumental in ensuring stakeholders right across the business could see both the direct and ‘knock on’ benefits this would provide. Throughout ever changing management structures and direction he never lost sight of the goal. I wish him well and trust our paths will cross again!”

Peter Middleton
Vice President

This is one of the things I’ve enjoyed most

The development of a fully integrated IoT home based infrastructure. Based on the initial learnings from this exercise I have managed to develop a fully integrated IoT based assisted living. This system continues to live and breath and collect data from a myriad of different IoT capabilities.


The IoT Factory

Check it out





Say Hello

Let’s connect? Send me a request or just an invite, I’d be happy to hook up and talk about the things we think matter.

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